General Agreement

You understand and agree that the region-specific terms on this page and the general terms and conditions on http://www.neeo.com/legal constitute the entire general agreement between you and NEEO AG. You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material. 

 

YOU WILL BE RESPONSIBLE FOR THE CONSEQUENCES OF ANY UNAUTHORIZED USE OF YOUR PRODUCT AND SHALL DEFEND, INDEMNIFY AND HOLD HARMLESS NEEO AG FROM ANY AND ALL CLAIMS, LIABILITIES AND DAMAGES ARISING FROM SUCH UNAUTHORIZED USE.

 

Purchases

If you wish to purchase any product, offering or service made available through the Product ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.  We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or Product availability, errors in the description or price of the product or Product, error in your order or other reasons.  We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Transactions cancelled in any way or general failure of payment constitute a default and shall entitle NEEO AG to cancel your order and / or discontinue service without further notice.

 

Activation

You accept to transfer the pledge which you made towards NEEO via the platform Kickstarter.com into a sale of a unit. This entitles you to the same warranty terms which customers obtain when ordering via www.neeo.com. The limited warranty shall be 24 months beginning from the date of sale. The date of this sale will be defined by the actual payment of your activation. The correct model number and quantity of products being sold are described on your activation page. NEEO AG, Switzerland is the seller. You agree to waive any further claims in regards to the pledge you made once the activation is made.

 

VAT

Kickstarter pledges did not include the local VAT applicable. By activating your shipment, you acknowledge and accept the country specific VAT that you are being charged. 

 

Cancellation

If you do not proceed with the activation of your shipment within 10 days NEEO AG reserves the right to refund your pledge. NEEO AG may reach out via e-mails to affected customers to remind them about the imminent refund but this cannot be guaranteed.  

 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision to these Terms is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

If you disagree with any part of the terms, then you should not activate your shipment and request a refund of your pledge via refund@neeo.com Once a refund is requested, any further claims for delivery, delay or delivery failure are excluded.

  

Contact Us

If you have any questions about these Terms, please contact us at contact@neeo.com