Shipping Policy

We normally ship your order within 10 business days. Shipping cutoff time is 1:00 P.M. Pacific Time. There are some exceptions where an order may ship out later than 10 business days.
You will receive a shipment tracking number for all shipping options:
FedEx shipments, DHL shipments, UPS, USPS and Swiss Post shipments.

We deliver the following countries:
Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

Delivery may take up to 7 business days, depending on the destination country and state. If you haven't received the package by the estimated delivery date, check the tracking number in your email for any alerts or delivery updates.

NEEO is not responsible for lost, stolen or damaged goods.