NEEO Terms and Conditions
(U.S. and rest of the world, including Europe)

Last updated: May 24, 2018

These Terms and Conditions („Terms“, „Terms and Conditions“) govern your relationship with NEEO Mobile Application, NEEO Remote, and NEEO Brain and any other NEEO branded offering (the “Product”) operated by NEEO AG and/or NEEO Inc („us“, „we“, or “our“).  Please read these Terms and Conditions carefully before using the Product.  Your access to and use of the Product is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all users, visitors and others who access or use the Product.  By accessing or using the Product you agree to be bound by these Terms. If you disagree with any part of the terms then you may not use the Product.


If you wish to purchase any product, offering or service made available through the Product („Purchase“), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.  We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or Product availability, errors in the description or price of the product or Product, error in your order or other reasons.  We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our Product. The Products available may be incorrectly priced, described inaccurately, or unavailable, and we may experience delays in updating information on the Product and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability relating to the Product. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Provision of Services

You agree and acknowledge that NEEO is entitled to modify, change, adapt, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that NEEO is entitled to provide services to you through subsidiaries or affiliated entities.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, „Promotions“) made available through the Product may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.


Our Product allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material („Content“). You are responsible for the Content that you post to the Product, including its legality, reliability, and appropriateness.

By posting Content to the Product, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Product. You retain any and all of your rights to any Content you submit, post or display on or through the Product and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Product, who may also use your Content subject to these Terms.

You represent and warrant that: (i) the Content is yours (you legally own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Product does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Product.

You are responsible for safeguarding the password that you use to access the Product and for any activities or actions under your password, whether your password is with our Product or a third-party Product.

You agree not to disclose your password to any third-party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Information Collection

When you use our Product, information will be collected related to how / when / where the Product is used and what other products, services, offerings are used with the Product.  Moreover, the Product may collect information on the habits of the user on a daily basis including time when the user is at home, away, in certain locations around the home, partaking in certain activities as able to be determined by the Product or third-party products that communicate with the Product.  The extent of the information collected is not limited to the aforementioned.  By using the Product you acknowledge that any input, use, behavior, activity, function stated or otherwise may be collected.  Such information will be used to understand how our Product is used.  We may use this information to improve the performance, features, and capabilities of our Product.  We reserve the right to share this information with our development, technology and strategic partners to improve the development of any product, service or offering that can be connected to our “Product” implicitly or explicitly. Finally, we reserve the right to sell said information to relevant parties at our discretion.

All data collection is in compliance with EU General Data Protection Regulation (GDPR). For further information on our Privacy Policy please visit:

No Unlawful or Prohibited Use

While using the Product, you may NOT do the following: take any action that imposes an unreasonable large load on the infrastructure of the Product or NEEO’s systems or networks, or any systems or networks connected to the Product or to NEEO; Transmit any information, file, or software that contains, but not limited to, a virus, Trojan horse, worm, adware, spyware, or any other harmful software program or program element.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Product infringes the copyright or other intellectual property infringement („Infringement“) of any person.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Product, you must submit your notice in writing to the attention of „Copyright Infringement“ of and include in your notice a detailed description of the alleged Infringement.

You may be held accountable for damages (including costs, court fees and attorneys‘ fees) for misrepresenting that any Content is infringing your copyright.

Intellectual Property

The Product and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of NEEO and its licensors. The Product is protected by copyright, trademark, and other laws of both the Switzerland and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of NEEO.  You may only view and make a single copy of portions of this content for personal, non-commercial, offline use.  Content may not be sold, reproduced, or distributed without our written permission.  Any third-party trademarks, service marks and logos are the property of their respective owners.  Any further rights not specifically granted herein are reserved.

You agree that you are bound by the license agreement of NEEO. NEEO provides its license agreement online:

Links To Other Web Sites

Our Product may contain links to third-party web sites or products that are not owned or controlled by NEEO.

NEEO has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that NEEO shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites that you visit.


The Terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement.  We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.  Upon termination, your right to use the Product will immediately cease. If you wish to terminate your account, you may simply discontinue using the Product.

Limitation Of Liability

In no event shall NEEO, nor its directors, employees, partners, agents, suppliers, investors, subsidiaries, or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Product; (ii) any conduct or content of any third-party on the Product; (iii) any content obtained from the Product; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Furthermore, in no event shall NEEO nor its directors, employees, partners, agents, suppliers, investors, subsidiaries, or affiliates be liable for any indirect, direct, incidental, special, consequential or punitive damages, including without limitation, damage to any personal property including but not limited to third-party products controlled by the Product, any real property, injury, casualty, loss of life related to or resulting from your access to or use of the Product.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall NEEO‘s total liabiltiy to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00).

Product Disclaimer

USE THE PRODUCT ONLY AS INSTRUCTED.   The Product may include materials known to be harmful if tampered with, handled incorrectly or used by individuals with certain health conditions.  Persons with pace makers are advised NOT to use the Product as magnets within the Product many interfere with such health equipment. Users may NOT dismantle the Product due to the existence of electrical components, namely a lithium-based battery contained within the product.  Tampering with and misuse of Lithium-based batteries can result in serious injury or loss of life.  The Product contains an AC to DC power supply.  Due to the danger of high-voltage, only use the power supply as directed.  The Product uses a USB-based power supply, however the Product is only certified to be used with the power supply provided in the box.  Even though the charging cable can be plugged into other USB chargers, ONLY USE the Product with the Power Supply provided. Improper use of the Product and any of its components can result in serious injury or loss of life. The Product has been certified to meet the specification of governing boards for EMC and Radiated Emissions in regions where the Product is sold.  However, we cannot guarantee that the Product will protect against interference of other RF devices in all circumstances.   The Product may work in a limited fashion if certain environmental conditions are met.  NEEO is not responsible for limited product performance if such conditions occur.  Conditions could include but are not limited to direct sunlight shining on the Product, excessive heat or cold outside the operating limits advised by NEEO, excessive moisture, and other conditions.  The battery life of the Product may vary.  This is due to many conditions outside of the control of NEEO, namely how the Product is set up, what other products the Product many be used with, and other conditions.  NEEO cannot guarantee the battery life of the Product, although we have taken great measures to create guidelines of expected battery use, as provided to customers before the Product is purchased.  The Product should be kept at a distance from the body and should only be used in your hand.  NEEO is not responsible for any injury or loss that may occur from long term exposure to skin and body mass.

Wear and Tear

NEEO cannot guarantee the upkeep of the fit and finish of the Product.  NEEO is therefore not liable for scratches and damages caused by the use of the Product including but not limited to drops, liquid spills, scratches, cracks, paint peels, loose mechanical components and contact with other materials including cleaning materials.  Over time the Product could wear down over use including but not limited to dead pixels, worn out tact switches & buttons, pins and pads for charging. 

NEEO cannot cover wear and tear beyond what is expressly covered in The Product Warranty.  Read the Warranty carefully to understand what is covered.

Force Majeure

NEEO will not be responsible for any delay or failure in any performance due, without limitation, to acts of God, war, warlike conditions, blockade, embargoes, riots, governmental restriction, labor disturbances, Star Wars movie releases, unavailability of anticipated usual means of supplies, transportation or loading facilities, wrecks, epidemics, quarantine, fire, flood, earthquake, explosion, any unforeseen change in circumstances, or any other causes beyond its reasonable control.

Disclaimer of Warranties

Your use of the Product is at your sole risk. The Product is provided on an „AS IS“ and „AS AVAILABLE“ basis. NEEO does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the NEEO website, information, content, materials, or Products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to, or use of, the service will be uninterrupted or error-free or that defects in the service will be corrected.

NEEO its subsidiaries, affiliates, and its licensors do not warrant that a) the Product will function uninterrupted, be secure or be available at any particular time or location; b) any errors or defects will be corrected; c) the Product is free of viruses or other harmful components; or d) the results of using the Product will meet your requirements.


These Terms shall be governed and construed in accordance with the exclusive jurisdiction of the courts of the country, state, providence or territory determined solely by NEEO to resolve any legal matter arising from the agreement or related to your use of the Product.  Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Product, and supersede and replace any prior agreements we might have between us regarding the Product.

Governing law

This Agreement and the relationship between you and NEEO, and all Transactions on the Services shall be governed by the laws of Switzerland, excluding its conflicts of law provisions. You and NEEO agree to submit to the personal and exclusive jurisdiction of the courts located within the county of the State of Berne, Switzerland, to resolve any dispute or claim arising from this Agreement.

Entire Agreement

You understand and agree that the above Terms constitute the entire general agreement between you and NEEO. You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material. 



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision to these Terms is material we will try to provide at least 10 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Product after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Product.

Contact Us

If you have any questions about these Terms, please contact us at